Frequently Asked Questions
When will my order ship?
Orders are processed within 1–2 business days. Once your order ships, you will receive a confirmation email with your tracking information.
How long does shipping take?
Standard shipping typically takes 3–5 business days within the United States.
Express shipping options, when available, will be displayed at checkout.
Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders over $75.
Can I return or exchange my order?
At this time, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
If you receive an incorrect or damaged item, please contact us at team@alaclothing.com within 48 hours of delivery, and we’ll be happy to assist you.
How do I know what size to order?
A size guide is available on each product page to help you choose the best fit.
If you need additional assistance, feel free to contact us before placing your order.
How do I care for my ALA pieces?
To help preserve the quality of your garments:
Machine wash cold.
Wash with similar colors.
Do not bleach.
Tumble dry low or hang dry.
Do not iron directly on printed logos.
Do you ship internationally?
At this time, ALA ships within the United States only.
How can I contact ALA?
For any questions regarding your order, products, or collaborations, please contact us at:
team@alaclothing.com
We aim to respond within 1–2 business days.